PENUMBRA Contact Us

Legal

Terms & Conditions

Last Updated: 15 January 2026  |  Effective Date: 15 January 2026

These Terms and Conditions ("Terms") govern your use of the Penumbra website and any services provided by Penumbra ("we", "us", "our"), a consulting firm incorporated in Hong Kong with a principal place of business at 41 Haiphong Road, Tsim Sha Tsui, Kowloon, Hong Kong.

By using our website or engaging our services, you agree to these Terms. If you do not agree, please do not use our website or services.

1. Definitions

"Service" refers to any consulting, analytical, or educational service provided by Penumbra, including AI-Powered Price Optimisation, Automated Data Reconciliation tools, and AI Awareness Seminars.

"User" or "you" refers to any individual or organisation accessing our website or engaging our services.

"Engagement" refers to a specific project or service delivery agreed under a written scope document.

"Deliverables" refers to materials, tools, reports, or outputs produced by Penumbra during an Engagement.

2. Acceptance of Terms

By submitting an enquiry form, entering into a scope agreement, or otherwise engaging our services, you confirm that you are at least 18 years of age and have the legal authority to enter into a binding agreement on behalf of yourself or your organisation.

3. Service Description

Penumbra provides AI consulting and education services to business clients in Hong Kong and the broader region. Our services are described on our website and in written scope documents provided prior to the commencement of any Engagement. Service availability is subject to consultant capacity and mutual agreement.

We reserve the right to decline an Engagement at our discretion, including where we determine that the proposed scope is not a good fit for our expertise, or where proceeding would not be in the client's genuine interest.

4. Scope Agreements and Commencement

All Engagements begin with a written scope document setting out the agreed services, deliverables, timeline, and price. No work commences until the scope document has been reviewed and accepted in writing by both parties. Changes to an agreed scope require a written change order before additional work proceeds.

5. User Responsibilities

You agree to:

Prohibited Activities

You must not attempt to reverse-engineer any tools or methodologies we deliver, reproduce or commercially distribute our proprietary materials without written consent, or use our website to transmit harmful, fraudulent, or unsolicited content.

6. Intellectual Property

All intellectual property in our methods, frameworks, templates, and general-purpose tools developed by Penumbra remains the property of Penumbra. Upon full payment for an Engagement, we grant you a non-exclusive, non-transferable licence to use the specific Deliverables produced for your Engagement within your organisation.

Data and materials you provide to us during an Engagement remain your property at all times. We do not claim any rights over your data and will return or destroy it in accordance with our agreed data handling terms.

7. Payment Terms

Prices are quoted in Hong Kong Dollars (HKD) and are stated in each scope document. Unless otherwise agreed in writing, payment terms are 50% upon scope acceptance and 50% upon delivery of the agreed final output. For seminars, full payment is due upon confirmation of the engagement date.

Invoices not settled within 30 days of the due date may attract a late payment charge of 1.5% per month on the outstanding amount, at our discretion.

Refund Policy

For seminars cancelled with more than 10 business days' notice, we will refund any payment received in full. Cancellations within 10 business days of a confirmed seminar date will be charged at 50% of the seminar fee. For consulting engagements, fees for work already completed are non-refundable; fees for work not yet commenced will be refunded subject to any reasonable preparatory costs incurred.

8. Service-Specific Terms

Price Optimisation and Data Reconciliation Tools

These services result in a software tool or model delivered to your organisation. We warrant that Deliverables will function materially as described in the scope document for a period of 30 days following delivery. After this period, ongoing maintenance or updates are subject to a separate agreement.

AI Awareness Seminars

Seminars are delivered by a named Penumbra presenter. If the named presenter is unavailable due to illness or emergency, we will make reasonable efforts to provide an alternative presenter of equal competence or reschedule at a mutually agreed time.

9. Disclaimers

Our services and Deliverables are provided based on the information available to us and the capabilities of current AI and data methodologies. We do not warrant that pricing recommendations, reconciliation outputs, or any other Deliverable will be free of error or achieve any specific outcome.

Nothing in our services constitutes legal, financial, regulatory, or investment advice. You are responsible for making your own decisions based on the information and tools we provide.

10. Limitation of Liability

To the fullest extent permitted by Hong Kong law, Penumbra's total liability for any claim arising from our services shall not exceed the total fees paid by you for the specific Engagement giving rise to the claim in the 12 months prior to the claim.

We shall not be liable for indirect, consequential, special, or punitive damages, or for loss of profits, loss of data, or business interruption, even if we have been advised of the possibility of such damages.

11. Indemnification

You agree to indemnify and hold Penumbra harmless from any claims, damages, or expenses arising from your misuse of our services, your breach of these Terms, or any claim arising from materials or data you provided to us.

12. Confidentiality

Both parties agree to keep confidential any non-public information received from the other party in connection with an Engagement. This obligation survives the completion of any Engagement for a period of 3 years, or longer if required by applicable law.

13. Termination

Either party may terminate an Engagement by written notice if the other party materially breaches these Terms and fails to remedy the breach within 14 days of written notice. We may suspend or terminate website access where there is reasonable suspicion of misuse.

Upon termination, all fees for work completed to the date of termination are payable within 14 days. Sections relating to intellectual property, confidentiality, limitation of liability, and governing law survive termination.

14. Governing Law and Dispute Resolution

These Terms are governed by the laws of Hong Kong Special Administrative Region. Any dispute shall first be subject to good-faith negotiation between the parties. If unresolved within 30 days, disputes shall be submitted to arbitration under the Hong Kong International Arbitration Centre (HKIAC) Administered Arbitration Rules.

15. General Provisions

Entire Agreement: These Terms, together with any applicable scope document, constitute the entire agreement between the parties regarding the subject matter herein.

Severability: If any provision of these Terms is found unenforceable, the remaining provisions continue in full effect.

No Waiver: Failure to enforce any provision shall not constitute a waiver of our right to enforce it in future.

Assignment: You may not assign your rights or obligations under these Terms without our written consent.

16. Changes to These Terms

We may update these Terms from time to time. The current version will always be published on this page with the Last Updated date. Continued use of our website after changes are posted constitutes acceptance of the updated Terms.

17. Contact

For questions about these Terms, contact us at: